Special Assistance Options for the CITB Test
Looking for clear guidance on special assistance options for the CITB test? You’re in the right place. This article explains every support service—from multilingual voice‑overs to extra time—so you can book with confidence and sit the exam on a level playing field. Whether you’re a non‑native English speaker, a BSL user or have a disability, you’ll discover exactly what to request, how to qualify and the simple steps to follow.
Why Special Assistance Matters for Your CITB Test
The Construction Industry Training Board (CITB) wants every candidate to demonstrate knowledge, not English fluency or physical stamina. Special assistance exists to remove barriers so the Health, Safety & Environment (HS&E) test measures competence alone. In 2024 only 4 % of test‑takers requested assistance, even though around 16 % were eligible. Closing that gap could increase pass rates and improve on‑site safety.
- Boosts confidence for candidates with additional needs.
- Reduces re‑sit costs for employers.
- Supports legal compliance with the Equality Act 2010.
Language Support: Voice‑Overs & Translators
If English isn’t your first language, you can still ace the CITB test. The Operatives HS&E exam offers voice‑overs in 12 languages, including Polish, Punjabi, Lithuanian and Romanian. Simply select your preferred language when booking online.
Need a Translator?
For Specialist or Managers tests, you can apply for a human translator. You’ll need to:
- Download the Translator Request Form.
- Submit it five working days before your slot.
- Provide ID for both you and the translator.
Translator support is free, but they must not be a work colleague or friend.
British Sign Language & Hearing Support
You can request a fully interpreted British Sign Language version of the test. The on‑screen video presents each question and answer option in BSL while the text remains visible. Alternatively, bring your own interpreter if you complete the same request form used for translators.
Induction Loops & Headsets
Every accredited centre provides induction loop systems or noise‑cancelling headsets on demand. Ask at least 24 hours beforehand so staff can prepare your workstation.
Disability Adjustments: Extra Time & More
Candidates with dyslexia, dyspraxia, anxiety or physical disabilities may qualify for reasonable adjustments, including:
- 25 % extra time—most common request.
- Paper‑based test (rare; medical evidence required).
- Separate room or seated mouse for limited mobility.
You’ll need medical or educational evidence dated within the last two years. Email documentation to special.assistance@pearson.com when booking.
Legal Framework
Section 20 of the Equality Act 2010 obliges test providers to make “reasonable adjustments” so disabled candidates are not placed at a substantial disadvantage. CITB complies fully.
How to Request Special Assistance at Your CITB Test Centre
- Book Early: Choose your local centre and provisional date.
- Select Assistance: Tick voice‑over, BSL or reasonable adjustment options.
- Upload Evidence: Medical letters, dyslexia reports or translator form.
- Confirmation: Wait for email approval (usually within 48 hours).
- Arrive 30 Minutes Early: Staff will brief you on the adjustment set‑up.
Preparing for Test Day with Assistance in Place
Once your adjustments are confirmed, focus on revision. Use materials tailored to your chosen language or BSL. We recommend:
- Free mock exams with audio.
- HS&E mobile app—set narration to your language.
- Flashcards for deaf candidates: symbols reinforce key signage.
Bring proof of approval plus photographic ID. The centre will have your workstation ready, but arrive early in case you need extra setup time.
Common Myths About Special Assistance Options
- “Extra time makes the test easier.” Time aids comprehension, not content. Questions remain identical.
- “Employers will see my request.” Assistance details are confidential and never shown on your CSCS card.
- “I must pay for a translator.” CITB arranges translation at no cost.
- “Voice‑overs are poor quality.” Recordings were re‑engineered in 2023 to meet Pearson VUE standards.
Don’t let misconceptions stop you claiming your rights.
FAQs: Special Assistance Options for the CITB Test
Can I change assistance after I’ve booked?
Yes. Contact the call centre on 0151 673 1644 at least 24 hours before your slot to update your request.
How long does assistance approval take?
Most language and BSL requests are auto‑approved. Disability adjustments take up to two working days once evidence is received.
Is extra time available for anxiety?
Yes. Provide a doctor’s note confirming how anxiety affects exam performance. CITB usually grants 25 % extra time.
Do I need to bring my own headphones?
No. Centres supply sanitised headsets. You may bring NHS‑issued hearing aids if preferred.
Will using assistance appear on my certificate?
No. Your pass certificate and CSCS card do not indicate any special arrangements.
Ready to Book Your Assistance?
You now understand every special assistance option for the CITB test. Arrange the support you need, revise effectively and walk into the test centre confident you’ll pass first time.
Book now on 0151 673 1644 or email us today.